Which booking, job card, invoicing, MOT, VHC and communication features are included in the package quoted?
Which workflows and connectors are built, which categories are integration-ready, and what provider access, setup and commercial terms are needed for activation?
What is separately scoped for setup and data migration, and how will customer, vehicle, job and service data be checked after go-live?
How are online booking, customer authorisation, reminders and follow-up handled day to day, and is online booking configured independently of any website?
What is the contract term, implementation cost, user or technician charge, and price after any introductory period?
Can the supplier show your team how it handles a job waiting on a part, approval or customer response?