Separate labour utilisation from efficiency, measure consistently and find the parts, approval, information and handover delays affecting productive work.
Labour utilisation compares worked hours with attended hours. Technician efficiency compares sold hours with the time spent completing that work. Workshops should define both measures consistently before comparing people or periods.
Parts delays, unapproved additional work, unclear job-card information, interruptions and poor handovers can all reduce productive time without reflecting a technician's skill.
The TorqueOS V1 direction focuses on job state, next action, ownership and blockers as well as technician assignment. A demo will distinguish current capability from planned workflow visibility.